Call center is one of the Outsourcing services which act as a hub to receive the calls from the customers (Inbound) and to call the customers for various promotional motives of the business (Outbound). In present scenario every organization wants to get globalized & always prefer to outsource the call center services to Asian countries. But India has always been preferred most when compare to out sourcing other Asian countries like Malaysia, china, Philippines & other Asian countries. Today India has become a hub working for several global companies. Not even only for outsourcing but also most of the global companies are setting up their cal centers in India because of largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals and can also provide a cost effective call center services.
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