"Happy staff makes happy customers", here are the basics for Jean-Luc Grisot, CEO of VALRHONA, French big chocolate maker.
According to him, if the brand is so successful, it’s because in addition to its expertise, this maxim is applied in everyday life.
Jean-Luc Grisot reveals the secrets of management that helped Valrhona to be awarded Great Place to Work in 2011 and 2012 and to obtain more than 90% of “very satisfied customers” in the last annual survey.
Amid chocolate flavors, small overview of these beautiful practices...
The annual survey: assessing & improving The expertise to delight Clients Pride and happiness for Employees Teams involved A constructive social dialogue Make your people grow
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