http://chris.pirillo.com/how-important-is-post-purchase-support/ It's easy to forget some of the most important points when deciding what computer to buy. How a system looks and how many USB ports it has may be important to you, but what kind of support does the manufacturer provide its users? If your notebook computer fails while you're on the road, it helps to know that your warranty will be honored and proper support will be provided consistently.
Which computer manufacturer has given you the best support experience, and how?
Which computer manufacturer has given you the worst support experience, and how?
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