http://www.lockergnome.com/social/2012/01/13/twitter-tips-for-social-media-managers/ - If you're a social media manager in charge of instilling a human touch to a company or corporate entity, you're likely no stranger to the power of Twitter and other social media services. Here, we discuss some handy tips to keep in mind when you're trying to keep interaction with your customers and clients civil, useful, and downright helpful. Doing social media right can be a win/win situation for all parties concerned.
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http://youtu.be/1bjmhCl8spc
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