User unlocks Windows password via telephone

2012-01-06 22

Content:
- User locks out Windows login password.
- User accesses self-service password reset via telephone.
- User enters his network login ID using touch-tone input.
- User gives numeric answers to security questions.
- User selects one of several random password.
- User signs into Windows with the new password.

Key concepts:
- Access to self-service password reset despite being locked out of Windows.
- User interaction via telephone, no client footprint.

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