http://www.lifecycle-performance-pros.com This video illustrates how to manage change within your organization in this rapidly changing economy. Organizational Change, Performance management, metrics, slas, organizational alignment, methodology, business objectives, planning, strategy, Swot analysis, employee performance, key processes, standardization, risks, KPIs, data quality, quality management, reporting, project, decision making, customer satisfaction, business intelligence, scorecard, dashboard, best practices http://www.lifecycle-performance-pros.com