Quicken Loans client Audrey from Massachusetts, discusses in this video review how Quicken Loans helped her refinance. Audrey has worked twice with Quicken Loans and her mortgage banker, Jesse Kernc. With the help from Jesse Kernc, Audrey was able to switch to a 15 Year Fixed Rate and go down an entire point. Jesse made the whole process easy and made sure he was accessible at all times. Audrey loved having the closing take place at her home. She recommends Quicken Loans and Jesse Kernc to all her friends and family.