: Quicken Loans client Diane from Iowa, discusses in this video review how Quicken Loans and Jesse Kernc helped her refinance her home. Diane filled out a form online at QuickenLoans.com and was immediately contacted by Jesse Kernc. Jesse, her mortgage banker, was there for her every step of the way; Diane even had his cell phone number so she could call him at anytime with any questions she may have had. Diane’s whole process was amazing. Everything was done on the computer and went extremely fast. Closing even took place at her home.