http://www.coggno.com/learning-management-system/outsourcing-the-benefits-of-a-call-center-and-lms-training.html As your company matures and expands, you’ll find your employees are handling more calls and emails from customers. And if this situation has begun to spiral out of control–too many calls and emails to track–you know it’s time to step up to the plate and implement a new strategy to deal with the influx of communicative traffic.
