The documentation necessary is probably one of the biggest myths and misunderstood subjects surrounding ISO 9001. Before an organization embarks on the ISO process and documents their operational practices, they need to understand and decide: 1) format 2) what level down they will go 3) areas that are operationally misunderstood 4) activities that are in-frequently performed 5) activities that are complex 6) areas of high turnover 7) areas using temporary personnel
