Are you the “Computer Guy” ??? You know, the Saturday Night Live character Nick Burns played by Jimmy Fallon? Well, one of the reasons computer users bring out the “Nick Burns” in many of us is the disconnect in communications and lingo between computer experts and computer users. Thankfully the developers of Windows 7 have included a blood pressure reducing little tool called the Problem Steps Recorder (PSR). You won’t find a whole lot of information on this nifty little tool yet, but nearly everyone that sees it and uses it agrees, this baby rocks.
