And you also kind of allude to that a bit in how you manage your team. You emphasize employee motivation and You know, they keep coming back because they like you. So talk a little bit about your techniques like gamification. I mean, you threw some boxing in there and some other things. How does this play a role in keeping your team engaged and motivated? You got to realize they have a life outside the office. They're taking care of kids and their parents and they have stress or they're in love and they have puppy love that day. I don't know. Come on, Billy. Keep making phone calls. Not only kidding, but. How do I know? Because I've been there. The greatest cops were the kids that broke windows in their teens. They can see the kids and they know how to readjust and not saying I was a straight A student. Absolutely not. But I tell you what, I love giving second chances when they're deserved. And I have to follow labor laws. That's important.
Seeker Solution podcast "What It Takes". A Leadership and philosophy chat with guest Richard Blank.
On the What It Takes podcast, your host, Jamie Seeker encourages business owners to tell all! They'll share not only their expertise, but their stories and their purpose.We cover a wide range of topics – the good and exciting, the challenges and sometimes the ugly. Experiences and lessons learned that our guests have faced along the way.We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Episode 7. From Talk to Action: Leadership and Communication Strategies for Success.
Join us as we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who relocated from the U.S. to Costa Rica and has trained over 10,000 telemarketers in his 17-year business journey. Richard shares his expertise in building strong teams, conflict management, and advanced communication techniques like phonetic micro-expression reading. He also discusses his leadership philosophy, gamification techniques to engage employees, and the importance of empathy in management. Whether you're running a business or leading a team, this episode is full of actionable insights and strategies to elevate your leadership and communication skills.
