The Ministry of Domestic Trade and Cost of Living has rolled out two interim strategies to protect consumers regarding the right to claim compensation, for motor vehicle purchases, before a new legal framework related to the Lemon Law is finalised.
Its minister, Datuk Armizan Mohd Ali said the strategies include establishing a standard operating procedure to process applications for consent letters from consumers, in addition to requesting banking institutions to set up a dedicated internal unit to receive and process any such applications through a collaboration with Bank Negara Malaysia and banking institutions.
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