Salesforce Service Cloud is a comprehensive ticket management system which allows businesses to focus on the entire journey of a customer. It allows service reps to track the journey right from the time when the ticket is raised to when it is resolved. The case can be raised through either a call or an email, and it comes with different features, such as omnichannel, milestones, etc. Through Salesforce Service Cloud, a person from a non-technical background can configure the SLA (Service Level Agreements) and the milestones. If you want to learn more about Salesforce Service Cloud, feel free to visit our website.
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