The Transport Ministry will set key performance indicators (KPIs) for Prasarana Malaysia Bhd (Prasarana) to monitor the performance of the public transport operator, said Anthony Loke.
The Transport Minister told reporters on Tuesday (Feb 14) that one of the main KPIs was related to service disruptions faced by commuters, adding that the KPIs would also be shared with the public so they could also monitor monitor Prasarana’s performance.
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