These individuals were all attempting to ascend the escalator's set of stairs after accessing it from the wrong way. They all boarded the downhill escalator and tried to ascend upwards when the escalator started moving. Due to heavy load of people on it, the escalator broke and began moving more speedily, causing a state of chaos. While attempting to exit the escalator, one of the passengers had to cling to the handrail to save themselves from falling.