The average American thinks they can hack their significant other’s devices in just five attempts – according to new research. A new study asked 2,000 Americans about their password habits and found respondents think they could guess their significant other’s password after five attempts. Respondents shared they have four “go-to” passwords themselves – with 31% saying these passwords are just different variations of the same password, with these respondents just adding on additional punctuation or numbers. Even so, 79% have six or less go-to passwords. Although respondents think they could guess their significant other’s password in five attempts – they don’t have as much patience for their own. It only takes three failed password attempts before respondents abandon trying to log in to an account at all. Conducted by OnePoll on behalf of Prove , the survey found this password abandonment might be due to sheer frustration that comes along with signing up to use a service – as 18% of respondents said they “always” get frustrated when they have to create a new account (for retail, banking and healthcare among others). On top of that, another 65% either “often” or “sometimes” feel frustrated by the process. On average, respondents believe it should take about 33 seconds to create a new account online, but almost half (45%) will cap it at 30 seconds or less. A further 76% said they’ll only make an account if it’s something they’re going to use more than once. The average respondent has six online accounts they’ve never even used because they didn’t need to use it again (46%), they lost interest in the service (43%) or they forgot their password (39%). “The internet wasn't built with security in mind and so as consumers, we all experience how tedious passwords and two-factor security can be. Screw up your password entry a few times, and now you are locked out and spending 20 minutes with a call center agent to fix things. It's just a broken model held together with duct tape,” said Rodger Desai, CEO & Founder of Prove. “Businesses that modernize their digital channels by removing the friction caused by antiquated security, will take all the market share. Consumers flock to businesses that respect their time and keep them secure without hassle. In our view, the winners in the digital economy will be those that kill the password.” More than one in five (22%) have been the victim of identity fraud and another 36% know someone who has. Respondents identified the top security red flags that come to mind when they’re making a new account online – with asking too many personal questions topping the list (48%). Other security red flags include the lack of a follow-up email confirming the creation of the account (43%), a weak data privacy policy (39%) and lack of security questions (39%). Three-quarters of respondents avoid saving their banking or credit card information on online accounts and profiles. Just over seven in 10 respondents (72%) agreed that having a simpler sign-in process with facial recognition is more convenient and user-friendly than creating new profiles and passwords. Three-quarters also agree biometric authentication is more secure overall than a traditional password and 64% agreed authentication through their phone is more convenient. “As we have all seen, the security that online businesses use is overly tedious and yet, not very secure,” said Desai. “The bottom line for consumers? Complicated doesn’t mean secure. The solution is actually sitting in the pocket of most adults – their cell phone. Your phone is by far the most secure, accurate and frictionless way to prove identity – and our survey demonstrates that consumers would prefer the convenience of the phone in their pocket.” TOP SECURITY RED FLAGS WHEN MAKING AN ONLINE ACCOUNT Too many personal questions (bank info, address, etc.) – 48% No follow-up email after creating the account – 43% A weak/lack of data privacy policy – 39% No security questions – 36% A weak password is accepted – 36% No two-step authentication process – 36% IMPORTANT FACTORS WHEN MAKING A NEW ONLINE ACCOUNT Positive customer experience - 48% Ability to open and use account from mobile device - 44% Safety of my data - 41% Biometric authentication (finger print, facial scan, etc.) - 41% Two factor authentication - 39%
