Domestic Trade and Consumer Affairs Minister Alexander Nanta Linggi has demanded answers from AirAsia following a large number of complaints about flight rescheduling.
Alexander said he has contacted AirAsia for an explanation from a consumer affairs perspective.
"We also raised the rights of consumers to receive compensation... I have asked AirAsia to provide a guide on the process to file complaints," said Alexander, adding that he expected the company to respond within 24 hours.
