Harrowing footage shows a destitute gorilla caged in a filthy zoo four years after she was supposed to be set free.
Thirty-year-old Bua Noi has been living on the seventh floor of the grotty shopping mall zoo in Bangkok, Thailand, since 1992, when she was brought aged three from Germany.
She has been locked in her cramped and dirty cage and has never set foot outside the concrete floor.
Footage shows the sad-eyed gorilla rolling around her cage pulling her hair out in frustration on July 12.
Tears appear to fill in her eyes as she looks out from behind the rusty bars of her enclosure.
There were calls for Bua Noi to be released in 2015 and the zoo to be closed - but she remains in the cage to this day.
Other animals seen in the video appear to be in an unhealthy condition - with one chimp blowing raspberries at visitors and a fox frantically scratching around its pen.
There are also leaking roofs and dirty gutters.
The zoo visitor who filmed the footage said: ''I felt very sorry for the gorilla. She looked so sad. It's terrible because there's no hope for her anymore.
''Many people tried to save her before and she had a chance of freedom, but nothing came of it. I'm worried everybody has just forgotten about her.
''She should be in the wild not in a zoo. At least once in her life, she should feel the earth on her feet.''
Pata Zoo is Thailand's only rooftop zoo located on the seventh floor of a grotty department store in the Thai capital.
The indoor zoo holds dozens of species of wild animals including orangutans, chimpanzees, leopards, reptiles, birds, and the last gorilla in the country named Bua Noi.
Bua Noi was bought as a baby from Germany for three million baht in 1992. She has stayed in her cage ever since.
In 2015, animal rights activists handed in a petition, which called for Bua Noi's release and the zoo's closure.
Speaking at the time, petition organiser Sinjira Apaitan said: "I don't think animals should be locked up in such unnatural habitats. I hope to help all other animals being held captive in this high-rise zoo as well."
In 2015, officials of the Department of National Parks, Wildlife and Plant Conservation were alerted to the zoo, which was ordered to close after it was found to lack the correct paperwork.
They ordered the owners to remove the gorilla and other large animals including tigers, leopards, monkeys and apes.
Despite calls at that time for Bua Noi to be released, she stayed inside the zoo - with the owners signing an agreement to take better care of her.
The owner, Kanit Sermsirimongkol and the director of Pata Zoo, said that there is ''no problem'' with all animals living in the rooftop zoo and that Bua Noi's sad look is just her ''natural facial expression''.
He said: ''Before opening, we consulted zoologists and veterinarians and only selected animals that were suitable for the zoo. And they have been treated well.
''The criticism doesn't concern me because we know her best. Those people saw the picture of her on the internet and assume she's depressed. But that's how she looks just like humans - some have a sad face and some have a happy face.
''We have been taking care of Bua Noi like our own daughter. I know that we will have to find her a suitable new home one day but it's not a good idea to immediately release her back into the wild without teaching her how to survive on her own.''
