Please cont us if we can help you develop progressive leaders, managers and supervisors: \r
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Manager & Supervisor Leadership Training: Communication \r
Getting Results Through Others\r
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Communication: the exchange of information\r
Communication may be abundant but it can always be more effective!\r
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Effective communication: being understood and understanding others\r
Effective communication is about connecting with others.\r
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How we connect with people:\r
1. Words: only attribute to 8% of connection with a person\r
2. Vocal tone and inflection: 36% of connection with a person; how you say things is significant\r
3. Body language and facial expressions: 55% of connection with a person\r
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Tools and Techniques for Effective Communication:\r
1. Words: Be choosy with your words. Words have different meanings and connotations. People interpret words differently. Some words have charge!\r
2. Voice tone and inflection: Your vocals can enhance or deter your message. More often the tone of your voice sends more of a message than the words you speak. T is something that is achieved through tone and inflection!\r
3. Body language: These are the signals that we send with our posture, body, spacing, stance, and facial expressions. This sends much more of a message than words or voice. Being cautious of your body language is crucial to your connections. \r
a. Negative body language: avoiding eye cont, standing too close or too far, hovering over them, multi-tasking while conversing\r
b. Positive body language: eye cont, leaning towards other person intently, nodding and other feedback, reing so they know youre listening\r
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Effective communication will gain you respect, ultimately allowing your employees to feel that they may follow your leadership in the workplace! \r
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Manager & Supervisor Training 9 Part Series:\r
Introduction: \r
Being productive - \r
Effective Communication: \r
Activity, Results, Delegation: \r
Goals and Achievement: \r
Employee Motivation: \r
Training Techniques: \r
Decision Making & Problem Solving: \r
Teamwork: \r
Customer Service:
