His relentless intercessions have caused every company in the United States to radically rethink its approach to service.
These are companies that have every intention of doing right by customers but don’t have a system to achieve that end.
Are there are any companies that get this whole customer service thing right?
Yes, after eight years of pestering corporations and executives on your behalf, after several thousand contentious phone calls
and emails with publicists and vice presidents, he is hanging up his fedora and any other apparel you imagine a seeker of consumer justice might wear.
Maybe they were running a wine Ponzi scheme, or, as in one memorable case, threatened to maim their online customers in the hope
that outraged postings to complaint sites would improve their search engine results.
