Responding to negative reviews
is an important part of being a business owner. If you want to retain your customers for a long time, it takes a painful journey to respond even to their most unwanted feedbacks. Amazon is just one of the platforms where clients are not shy to voice out their concerns on a product they bought. Apparently, they share everything when they have to. In contrary, if they love your item or service, you will be more than pleased with their review, giving you a stream of interested customers in the future.
https://www.hireforseo.com/golden-rules-responding-negative-reviews/