United Airlines Reaches Settlement With Passenger Who Was Dragged Off Plane -
By DANIEL VICTOR and CHRISTOPHER DREWAPRIL 27, 2017
David Dao, the doctor who was seen being dragged off a United Airlines jet this month in videos
that sparked widespread outrage, has reached a settlement with the airline for an undisclosed amount, his lawyers said on Thursday.
The airline said it would create a new check-in process
that would allow passengers to volunteer to give up their seats for compensation, and increased the limit of that compensation to $10,000 from $1,350.
Munoz said he was going to do the right thing, and he has,” Thomas A. Demetrio,
one of Dr. Dao’s lawyers, said of Oscar Munoz, United’s chief executive.
“We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.”
Earlier on Thursday, United announced several steps to prevent such episodes from recurring and said
that passengers who had arrived on an aircraft shouldn’t have to give up their seats.
United Continental Holdings said last week it would adjust its compensation program for senior executives to make it “directly
and meaningfully tied to progress in improving the customer experience.”
A version of this article appears in print on April 28, 2017, on Page B2 of the New York
edition with the headline: United Reaches Settlement With Man Who Was Dragged Off Plane.
