with a complaint, not only does it get saved in this transparent database for others to look at,” Mr. Hounanian said, “you will receive a response within a couple of days,
and within weeks should have a response from your student loan servicer.”
Its November 2016 report shows that complaints related to student loans rose 108 percent for the three months
that ended in October 2016 compared with the same period a year earlier.
A 2013 graduate of the University of California at Santa Barbara with a degree in political science, Mr. Hounanian said in an interview
that servicers of these debts don’t typically respond to consumer complaints — but they do snap to when the C. F.P.
Cody Hounanian, digital director at Student Debt Crisis, a nonprofit organization aiming to
reform the nation’s student debt policies, has had personal experience with the C. F.P.
is doing for student loan borrowers is really, really important,” Mr. Hounanian said.
With a new administration in town, the momentum against the bureau is building, said Quyen Truong, a partner at Stroock & Stroock & Lavan
and a former assistant director and deputy general counsel at the C. F.P.
