Leadership Fundamentals and Issues All New Managers Face
Crucial differences between being the leader and "being the boss"
The challenges facing leadership today
How to acquire a supervisor's mind-set and image
The emotional requirements of being a supervisor: Have you got what it takes?
Can you be friendly with your staff and still maintain respect and compliance?
Tips for avoiding the problems that come from supervising friends and former coworkers
Most common mistakes new supervisors make and how to avoid them
Developing Your Personal Leadership Strengths
How to build on the leadership strengths you've identified and shore up your weaknesses
Why your "people skills" will be the No. 1 driver of your success as a leader
Understanding how your leadership style can work for or against your employees
Adopting the "success habits" that effective leaders swear by
"How-to's" for establishing your credibility as a leader — fast!
The 7 classic principles of influence ... and how and when to use them to your advantage
What are the keys to results? Focusing your efforts on that which makes the greatest impact
Building a Highly Motivated, High-Performance Team
Recognizing the crucial role you play in driving your team's effectiveness
Keys to making every team member feel valued and important
Building relationships that enhance cooperation among team members
How to ignite enthusiasm and gain buy-in for accomplishing goals
Understanding the basic things that motivate today's workers: You may be surprised
Creative ideas for keeping your team motivated even if you don't have an extra dime in the budget
Proven morale-boosters for employees nearing burnout
The Mechanics of the Manager's Job
Proven tips for recruiting top-notch employees
Do's and don'ts for effective interviewing
How to help new employees hit the ground running and succeed on the job
Techniques for addressing poor performance so that positive change results
Strategies for curbing absenteeism, tardiness and rule-breaking
When firing seems imminent: Key legal considerations you must understand
Communication Techniques Every Manager Should Know
Why developing your communication skills is essential to management success
Your role in keeping lines of communication open at all times
Words and phrases that can destroy your credibility and authority — and what to say instead
The secret to giving crystal clear directions that are understood the first time
Active listening techniques that ensure you'll hear what's really being said
Pointers for speaking more powerfully and confidently in meetings
How to Turn Around Difficult Employees and Eliminate Problem Behaviors
Tips for turning chronic complainers into satisfied employees
Tools for combating a variety of attitude problems
The best approach for dealing with argumentative and combative people
What's your role in settling disagreements between employees?
"How-to's" for a professional, productive employee confrontation
Proven techniques for appearing calm and in control when you're feeling anything but
Managing Your Time, Priorities and Projects
Tips for saving tons of time using e-mail, voice mail and fax
Prioritizing techniques that save the day when everything on your desk is "urgent"
Increase your "Planagement Quotient" and watch difficult tasks disappear
Why failing to delegate is a big, big mistake for managers
A super time- and effort-saver: Learn how to say "no" in a professional manner
Guidelines for tracking projects so nothing falls through the cracks
The Leader's Role in Making Change Happen
Understanding why people often instinctively resist change
Top reasons why organizational change often fails
Important considerations to address before introducing any change
The keys to overcoming employee resistance to change
How to project confidence that inspires your people during change or transition
What you must do as a leader when your people flatly refuse to embrace critical changes
Career Mapping: Preparing Yourself for the Next Level
Fine-tuning your skills: Why continuous learning is crucial to your ongoing success
What's most important to you? Incorporating core beliefs into your career path
Traits upper management looks for when deciding who to promote
Tips for "tooting your own horn" so your accomplishments are recognized
Understanding how to "play the game" when you need to