Inside of a Manhattan apartment building, a terrier named Max lives a spoiled life with his owner Katie and hangs out with other pets like Chloe, Mel, Buddy, and Sweet Pea. One day, Katie adopts a giant dog called Duke who is very sloppy and careless. Max becomes upset about how Duke is treating him. One day when they are being walked by a caretaker while Katie is away, Duke tricks Max into being dragged far into the city. They are attacked by a gang of cats including Ozone, but are both caught by Animal Control and are being brought to the pound. Duke reveals to Max that Katie adopted him from the pound and will now be put down. However, they are rescued by a white rabbit called Snowball who tells them to work for him.
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