Our business today relies on computers and the Internet as vital tools more than ever before. However being more reliant means being more vulnerable to Information Technology (IT) issues and outside Internet threats. New security issues such as viruses, hackers, and worms come to light every day and underline the importance of taking preventative measures.
Net Sol Limited Desktop Management Plan provides a complete solution for securing, supporting and managing each desktop computer in your company. From proactive support, monitoring and data backup, to providing complete telephone and remote support for each end-user, our Desktop Management Plan will ensure that your computers are operating properly & securely.
We’ll monitor and manage all aspects of the Anti-Virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, your dedicated service technician will be alerted and will ensure that the issue was eradicated.
Anti Virus Software
Our Anti-Virus Monitoring, Management, & Update service includes the world’s most trusted antivirus software that will keep your desktop computers protected. This software protects your computer against viruses, worms, and malicious Trojan horses.
Anti Spyware Software
Our Anti-Virus Monitoring, Management, & Update service includes Anti-Spyware software that protects computers from spyware and other potentially unwanted software. This helps reduce the negative effects caused by spyware that include slow computer performance, annoying pop-up ads, and unauthorized use of your private information.
Data Backup Service (Data Files)
Our Data Backup Service provides secure and efficient networked data protection and recovery for your computer. All data files (stored in the “My Documents” directory – up to 1GB) are backed up weekly. Our Data Backup Service will enable you to look your colleagues in the eye and tell them their data will not be lost to hardware or software failure, power outages, viruses, fire, natural disasters, or just simple human error.
Inventory of PC Hardware
Our inventory information management will keep inventory of your managed hardware so that you don’t have to. This enables us to provide advice for, when it is time to upgrade hardware or software, which of your systems is compatible and which may need upgrading.
Software Installation & “Basic Training”
Optionally, NetSolLimited can remotely install your new software program(s) on your PCs and familiarize your employee with use of these applications one-on-one via remote support. Pricing for this optional service is a one-time charge per software application per PC.
How it works
Once we have agreed with you an appropriate service schedule and service level agreement, we will provide a series of dedicated facilities to your organisation, including :
Telephone number(s) for call forwarding or direct dialing.
Email addresses for electronic issue logging.
A dedicated service manager, responsible for ensuring that we meet our service agreements with you.
On receipt of a call, we will log it into our ticketing system. An engineer will perform an intial triage of the issue and establish whether it can be handled remotely or via telephone. If the call can be handled by us, then we will contact the customer directly as your IT support desk and step through the issue to resolution.
Where you have your own IT resources and want to handle on-site calls we pass these back to you as a ticket requiring action and we will ask you to update the ticket as the status changes. In the absence of regular updates, our IT support desk team will follow up with you to keep the status current and to maintain the flow of information to the customer.
If required, we can also provide an on-site call out service where one of our engineers will attend as your representative to resolve an issue.
You can choose to use us for all your IT support calls, only during times of peak activity, or when a specific project is being implemented and you need additional resource.
That’s really all there is to it. We extend the reach of your existing IT support desk providing you with a simple, scalable solution that will always be available – with low minimum charges.
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Visit www.netsollimited.com for more details.
