"It educates each department head to be a business manager – a true business manager – not just somebody that hopes things work out, but they actually create the atmosphere where things do work out because they have set goals each day.
So it becomes a culture-driven thing over time where, habitually, they seem – they get the same metrics daily, they begin to understand if they hit “X” amount of room sales, so on and so forth, they’ve got “X” amount of labor available to them, but it’s an education tool first and then it becomes a culture-driven tool.
Over time, through education and through these processes, our department heads begin to fully understand what the expectations are in regard to labor management – and for us, at the end of the day, it’s about how much money we can obviously bring to the bottom line. And to get a department head to understand that 1%, 2% labor costs over time, if you’re dealing with 3, 4, 5 million dollars can be a huge lump sum of money… at the end of the day, it means a lot more dollars for us over time.
It’s real-time. I can use it on my phone, I can do my schedules on my phone. It’s got all the components you want when you run a business – you have to be in the moment, you have to be thinking about the next moment and you have to be thinking about what didn’t work so you can correct that quickly. And that’s what I like about it. It’s easy to teach, it’s easy to show and it’s immediate results. You can change your labor statistics, your labor metrics, your real dollars within a day or two or a week for sure."
