Debt collection training in Malaysia
IS YOUR DEBT COLLECTION CALL SCRIPT WORKING?
Do you have a logically sequenced script?
Is it too long? Too short?
Is the opening impactful?
How much of the script is asking the customer to express the truth about his / her situation, pain points and more?
Are non-payment consequences used strategically and effectively throughout your script?
Is your script able to generate Attention, Interest, Desire and Action?
TO SET UP AN APPOINTMENT WITH MR. SHAHRUKH IN ORDER TO DISCUSS SCRIPT ASSESSMENT AND DESIGNING A WINNING SCRIPT TO GROW YOUR REVENUE, PLEASE EMAIL DIRECTLY TO SHAHRUKH: shahrukh@contactskills.com or visit http://www.please.com.my/please_debt_collection_by_phone.html to view details on debt collection skills training by The PLEASE! Workshops.
The training outline
PLEASE! ..is combined with a customized debt collection script. Training flow follows:
PROBE: The art of uncovering customer issues through strategic questioning skills
LISTEN: There is a strong link between effective listening and increased collections. We learn how to understand the customer's side of the story through Active Listening
EMPATHIZE:-Develop emotional intelligence and the niche for looking at the world from the customer's point of view
ARTICULATE: Learn to use voice and words in a way to generate customer reactions such as sense of relaxation, relief, peace of mind and above all...trust. Utilize various elements of voice such as tone, pitch, inflection, volume and rate of speech in order to calm and direct difficult customer situations
SOLVE: Script development phase. Resolve the overdue account situation through developing a targeted debt collection script.
END: End the interaction with an Extra Miler to give the customer a chance to express need further. Open the door for your next follow up call.
