Results Oriented Telesales Training provided by The Please Workshops
IS YOUR TELESALES CALL SCRIPT WORKING?
Do you have a logically sequenced script?
Is it too long? Too short?
Does it capture the customer's need?
How much of the script is asking the customer to express his / her needs, requirements, situation, pain points and more?
Are product benefits being sold effectively in your script?
Is your script able to generate Attention, Interest, Desire and Action?
TO SET UP AN APPOINTMENT WITH MR. SHAHRUKH IN ORDER TO DISCUSS SCRIPT ASSESSMENT AND DESIGNING A WINNING SCRIPT TO GROW YOUR REVENUE, PLEASE EMAIL DIRECTLY TO SHAHRUKH: shahrukh@contactskills.com or visit http://www.please.com.my/please_telesales_skills_training.html to read more details about our Telesales training.
Telesales Training Outline
Prospect Behaviours
Call Components -- the beginning
Persuasive Speaking
Listening effectiveness
Probing Skills Empathy -- The key to persuasiveness
SELLING IN TELESALES
Developing the Telesales Script / Call Guide through work exercises.
Profiling prospective customers / callers
1st time customer
Experienced customer or investor
Difficult Customer
Ideal Customer and so on
Action Plan for each type of prospect
Probing questions to identify need
Product Features and Benefits Analysis
Needs acknowledgement statements
Matching our product features to the need
Matching needs statements using benefits selling
"Asking for the sale" or "Closing" questions
Rebuttal statements for existing and anticipated objections and scenarios
Dynamic Role play and telesales call flow practice
Certificate Presentation
