The metric gurus
Do not understand
The magic in customer service.
Buying bread in Walmart
I experience again
What I have found
In gun shops and a thousand
Other unspeakable places,
The hunger to please you
As a customer.
For a moment
You are not a datum
But something special
That will wait a week
Travel half a county
To buy a loaf of bread.
Bill Grace
http://www.poemhunter.com/poem/customer-service/
