smartData Inc-How to protect your brand from complaints,scams & Negative Reviews
1. Best Practices in Online Reputation Management Scaling Expectations
2. The Most Common Reputation Management Problems Come From• Squatted usernames• Squatted domains• Doppelgangers• Job changes• Name changes• Negative comments• False information• Fake profiles• Trademark infringement• Bad news coverage• Legal documents• Complaint sites• Competitor attacks• Hate sites• Personal scandals• Corporate scandals• Industry perceptions Scaling Expectations
3. The ORM ProblemsIf someone reports your company to a consumer watch group, a competitor follows youaround leaving negative comments or an angered customer allocates hours to publiclyhating you, then it's pretty clear you have an online reputation management problem. Isthat negatively impacting the search results though? If you find a number of, or even one,negative search result, you need to fix it. Scaling Expectations
4. Protect Your Name/BrandThe first step to building your online reputation is to register your username.Purchase all relevant domains and TLDs. If you haven't yet, also register yourusername with these five essential social networks:FacebookMySpaceLinkedInTwitterNaymz Scaling Expectations
5. Use Social Media to Expand Your Brand Use a service like KnowEm to quickly check and register your name, handle, company, products, high profile employees, domain, etc. across more than two hundred social networks. Use a service like KnowEm to quickly check and register your name, handle, company,products, high profile employees, domain, etc. across more than two hundred socialnetworks. Scaling Expectations
6. Respond to CriticismWhen negative review trends appear, business owners can drill further downto discover the source of the problem.Stay informed about the latest online reputation management and monitoring news,products and techniques.. Scaling Expectations
7. Thank You Scaling Expectations
