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Oracle Apps CRM online training course content
Oracle APPS CRM Online Training Course
Module 1:Introduction to Oracle CRM Service Fundamentals
Understand iStore’s shopping cart and ordering functionality and other key features
Understand features of Oracle’s sales applications
Create leads and convert them into opportunities
Create opportunities and convert them into quotes
Describe Campaign Flows, schedules and target groups
Under geographic territories and named territories, set up in Territory Manager
Explain the Basic Sales Flow
Set up common components, such as Notes, Tasks and Calendars
Describe the Lead to Order Process
Create Customers and Contacts using Oracle trading Community Architecture model
Create Employees and Users, Import Resources, and assign roles and responsibilities to users
Understand implementation steps required to set up sales products
Describe integration points between Oracle Sales and Oracle Marketing applications
Understand Global Address formatting
Understand Oracle Sales related personalization features available in OA Framework
Create proposals for leads, opportunities or quotes
