After more than a day without news and no sign of why the Malaysia aircraft disappeared from radar screens, relatives of those on board say they are “starting to fear the worst”.
Many have accused the airline of keeping them in the dark, while state media too has criticised the firm’s response as poor.
“There’s no information at all. There haven’t been any updates. I’m very confused and very worried, I can’t sleep, waiting for bits and pieces of news,” said one man at Kuala Lumpur airport.
“I’ve been waiting more than 20 hours for a snippet of news. I’d feel much better if someone from Malaysia Airlines would have come by. They don’t treat us like humans. They let us wait here for such a long time,” said another relative.
With Malaysian authorities saying there is no sign of any abnormality in the data received from the missing aircraft, the agonising wait for answers appears set to continue.