http://www.stanthedealerman.com
Stan Sher of Dealer eTraining discusses how sales management needs to properly work with the internet sales and BDC department. This includes understanding the functions of the department and what each person in the department does. While it is important to monitor and communicate about sales appointments and deals it is equally important to show respect and appreciate this department. Too many times the two departments do not work together and a huge disconnect creates middle management politics.
If you have questions on how to handle similar problems at your dealership please visit http://www.dealeretraining.com and contact Stan Sher.
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