15% of appointments missed – that’s €400,000 in lost income per annum for certain departments. This was the depressing fact that emerged from the measurement of ‘appointment performance’ initiated by HCL. An enormous but not irreversible loss, provided that an effective solution could be found.
Appointments for consultations and tests are entered in the appointment management software in place throughout the hospital. 72 hours before each appointment, patients are sent a reminder, by text message to their mobile phone or by voice message to a landline.
find out more: http://healthcare.orange.com/eng/discover-e-health/all-use-cases/How-to-optimise-appointment-management-in-healthcare-facilities
