Emily Hughes of Phoenix, Arizona, thinks she knows what good water is. But, ensuring high water quality is a tricky business. And it gets even more tricky when meddling customers start flapping their yap about the water being "undrinkable" or "containing human hair." The truth is, there is just too much space between those water molecules for any utility, no matter how profitable, to go looking around trying to make sure no detritus found its way in somehow. You don't hear the private air utility getting banged around over "my air doesn't contain enough oxygen" or "I can't afford to breath!"
What? There is no private air utility? Well, you just wait.
What certain Arizona residents don't seem to understand is that water quality is a matter of perception. What one person calls "undrinkable sludge" would be perfectly potable to somebody else! A Bedouin camel herder, perhaps. So, when a worry wart like Emily Hughes sticks her head above the surface long enough to gasp a few dubious complaints, Johnson Utilities did what it had to and sued her for $100,000. She was just observing the objective fact that her water is a deep pee-yellow color, you say? Well, maybe she should be color blind then nobody would have anything to complain about. How about that?
Now, thanks to Hughes, the whole city knows that San Tan Valley's water isn't fit to spray on a cactus. Hmm... maybe next time Johnson Utilities should try bribing those kveches instead of suing them. Nah!
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