After taking hold of the civilian administration in a Syrian town, Al-Qaeda established a complaints department. Residents are able to lodge their grievances in writing.
After taking hold of the civilian administration in Raqqa, Syria, Al-Qaeda established a complaints department at which residents could lodge their grievances.
They recently posted a notice stating, "Any one who might have a complaint against any element of the Islamic state, whether the Emir or an ordinary soldier, can come and submit their complaint in any headquarters building of the Islamic state."
It also mentions that assertions must be submitted in writing and substantiated. Filers are assured that the matter will be resolved in the area’s Sharia court.
The move will give the group authority over the city’s justice system. It will also satisfy their established fondness for paperwork and red tape.
They take their documents pretty seriously and recently chastised the leader of a North African terrorist organization for failure to properly file his expense reports in a timely fashion. He also didn’t answer phone calls with a frequency of Al-Qaeda’s liking.
Documents uncovered years ago in Afghanistan also pointed to their micromanagement style. Countless detailed pages were found on topics ranging from individual weapon reports to member rosters.
